This section describes the skills and knowledge and their level required for this unit

Required skills

accurately and securely maintain records reports and other workplace information

apply best practice in backup and recovery strategies

collate interpret and record data

comply with applicable confidentiality and privacy requirements

comply with legislation regulations standards codes of practice relevant to the use and operation of biometric technology and systems including databases

conduct checks for accurate and consistent information

create simple queries using simple formulae

facilitate effective change control mechanisms

implement and maintain security of biometric technology and systems including databases

organise work priorities and arrangements and complete work tasks within designated timeframes

read and interpret technical information including plans designs and specifications

relate effectively to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities

resolve routine problems

select and use appropriate information technology

undertake effective enrolment of biometric and biographical data

use appropriate communication and interpersonal skills including speaking clearly and questioning

written communication skills sufficient to document performance problems results of monitoring operations and complete relevant records and reports

Required knowledge

applicable commonwealth state or territory legislation regulations standards and codes of practice relevant to the full range of processes relating to the use and operation of biometric technology and systems including databases

appropriate mathematical procedures for estimating measuring and calculating

backup and recovery methods

common database performance problems

data analysis techniques

database administration security and storage requirements

database maintenance procedures

ergonomic and safe working practices and procedures

established threshold levels and their impact on security

initial enrolment procedures

management of enrolment data

operational principles of information technology

operational principles of local area networks LANs and wide area networks WANs

organisational procedures for recording reporting and maintaining workplace information

organisational standards requirements policies and procedures for maintaining a biometric database

principles of cultural diversity and access and equity

types and features of database design

types functions and parameters of a biometric database technology including hardware and software including their application

types functions and parameters of diagnostic tools

virus protection procedures

workplace communication channels protocols and procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

accurately documenting and maintaining operational reports

complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality in maintaining biometric and biographical data

complying with organisational policies and procedures including OHS relevant to biometric work tasks

establishing processes to monitor and maintain user access and the secure management of a biometric database

identifying performance problems of a biometric database and carrying out appropriate fixes under relevant supervision

operational procedures and best practice standards for the maintenance of a biometric database and the secure storage of data

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to a registered provider of assessment services

access to a suitable venue and equipment including biometric equipment systems and databases

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Occupational Health and Safety (OHS) requirements may relate to:

Legislative requirements may relate to:

Organisational requirements may relate to:

Biometric refers to:

Biometric database includes:

Privacy legislation may include:

Relevant personsmay include:

Communication may be:

Interpersonal techniques may involve:

Social and cultural differencesmay relate to:

Security and accessmay relate to:

Computer system may include:

Storage and protection of data proceduresmay include:

Performancemay relate to:

Relevant information may include:

Enrolmentrelates to:

Backup:

Performance problemsmay relate to:

Diagnostic toolsmay include:

Improvementsmay relate to:

Appropriate formatsmay include:

Records and reports: